LTAC Trading Company Return Policy

Our Satisfaction Guarantee

At LTAC Trading Company, we stand behind every product we sell. If you're not completely satisfied with your purchase, we'll work with you to make it right.

Most new, unused merchandise may be returned within 30 days of delivery for a refund or exchange, subject to the guidelines below.

Return Eligibility

To qualify for a return, items must:


  • Be returned within 30 days of delivery.

  • Be new, unused, and uninstalled.

  • Be in the original manufacturer's packaging.

  • Include all hardware, accessories, manuals, labels, and documentation.

  • Be free of damage caused by installation, misuse, or modification.

Incorrect, Damaged, or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 business days of delivery.

Please include:


  • Your order number

  • A description of the issue

  • Photos of the product and packaging when applicable

We'll work quickly to provide a replacement, exchange, or refund.

Non-Returnable Items

The following items generally cannot be returned unless they arrive damaged or were shipped incorrectly:


  • Installed or used products

  • Electrical and electronic components

  • Special-order or custom-built products

  • Fluids, oils, chemicals, paints, adhesives, and lubricants

  • Clearance or final-sale merchandise

  • Products designated by the manufacturer as non-returnable

Return Shipping

If the return is the result of our error or a manufacturer's defect, we'll provide return instructions at no cost to you.

For all other approved returns, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Refunds

After your return is received and inspected, we'll process your refund to the original payment method.

Most refunds are issued within 3–7 business days after the return has been approved, although processing times may vary by your financial institution.

Exchanges

Need a different part?

We're happy to help you find the correct product. In many cases, the fastest option is to return the original item (if eligible) and place a new order.

Need Help?

Our team is here to help before and after your purchase.

If you're unsure about compatibility, fitment, or selecting the correct part, please contact us before ordering. We're happy to assist you in finding the right product for your vehicle or application.