Refund policy

Return and Refund Policy

At LTAC Trading Company, we want you to shop with confidence. Most new, unused products may be returned within 30 days of delivery for a refund.

Return eligibility

To qualify for a return, an item must be unused and in new condition; include all original packaging, accessories, manuals, hardware, and components; and show no signs of installation, modification, misuse, wear, or damage after delivery.

Non-returnable items

The following items are not eligible for return unless they arrive damaged, defective, or were shipped in error:

Special-order, custom-made, personalized, clearance, or final-sale products
Electrical components that have been installed or connected
Opened fluids, lubricants, chemicals, paints, adhesives, or sealants
Products showing signs of installation, use, alteration, or damage
Products missing original packaging or components
Products identified as non-returnable on the product page

Damaged, defective, or incorrect orders

Please inspect your order upon delivery. Contact us within 5 business days of delivery if an item arrives damaged or defective, or if you receive the wrong item. Include your order number, a description of the issue, and photos of the product and packaging when available.

How to start a return

Email info@ltactradingco.com with your order number, the item you wish to return, and the reason for the return. Do not send merchandise back before receiving return instructions.

Return shipping

When a return results from our error or from a damaged, defective, or incorrect item, LTAC Trading Company will provide a prepaid return shipping label when applicable. For customer-initiated returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from our mistake.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 3–10 business days after approval for your financial institution to process the refund. We do not charge a restocking fee for eligible returns that meet this policy.

Exchanges

We do not process direct exchanges. If you need a different item, please request a return for the eligible original item and place a new order.

Order cancellations

Contact us as soon as possible if you need to cancel an order. Orders that have already shipped cannot be canceled but may be eligible for return under this policy.